Banking & Financial Services Industry (FSI)
# UseCase
Banking And Financial Services (FSI)
The Banking And Financial Services Industry (FSI)
The banking & FSI industry is required to meet strict compliance and governance laws to protect customer information and sensitive transactions. They also need to conduct their daily business efficiently, cost-competitively, while providing excellent customer service.
Banks and FSIs often prioritize enhancing their client’s experience. To accomplish this, they may seek to streamline their processes, enabling them to remain competitive in the market and offer an improved client journey or experience.
Challenges in Banking And Financial Services Industry (FSI)
The Solution
Financial Institution
- Improve operations efficiency
- Achieve greater accountability and reputation with better security
- Clearer overall visibility for internal communications
Management
- Better efficiency in managing and reporting
- Flexibility to reach out to niche group of clientele
- Maximize resources with business process automation
Staff
- Focus on better customer service with greater interaction
- Improved staff productivity
- Facilitation of bank operational procedures
Clients
- Enhanced banking experience with more efficient service
- Updated on latest bank offerings
- Gains clients’ trust and confidence
The Bank and FSI Experience with SendQuick
Improve Your Operations Efficiency
Automate administrative tasks which allows you to prioritize customer-centric services. SendQuick solutions can integrate with CRM applications or function as standalone messaging platforms with multi-factor authentication for securing remote access, all managed from a single dashboard.
Reduce Your Customer Risk Exposure
Secure messaging without internet dependency, thus reducing cyber threats. Our authentication solution enables secure transactions without tokens or client-ware.
Escalate Your IT Responsiveness To Outages
Deliver instant alerts and notifications via omnichannel social messengers, SMS, email, voice, which enables staff’s rapid response to IT outages. This minimizes operational disruptions and safeguards reputation and profitability.
Boost Client Interaction
Enhance organization and customer engagement by managing appointments, notifications, reminders, and offering two-way messaging. This interactivity significantly improves customer experiences.
Enhance Your Marketing Outreach
Utilize a unified messaging platform for marketing teams to send concise messages to all mobile devices, resulting in a higher open-read rate. Ideal for banks and FSIs seeking to maintain communication with customers.
Lower Your Carbon Footprint
Send paperless reminders and notifications to customers, saving time and money with concise, effective messages. Also facilitates obtaining acknowledgements and approvals.