What happens when a payment Hardware Security Module (HSM)needs attention, but the alert does not reach the person on duty?
Utimaco’s 360 HSM Monitoring platform gives teams visibility into the health of their payment HSMs, including metrics such as uptime and CPU utilisation. By integrating it with SendQuick, organisations can turn monitoring alerts into timely notifications across the channels their teams use.
In this edition of QuickTip, we look at three ways the integration can help teams respond to critical HSM issues.
Tip 1 – Send monitoring alerts to SendQuick
When 360 HSM Monitoring detects an issue, it can pass the alert to SendQuick through supported methods including SMTP, Syslog, SNMP traps and REST API. SendQuick then handles the notification to the relevant recipients.
This connects HSM monitoring with your incident communication workflow, so the team responsible for an issue can be informed promptly.
Tip 2 – Reach your team through more than one channel
An email alone may be missed when an engineer is away from their desk. SendQuick can deliver HSM notifications through SMS, email, social messaging apps and collaboration tools such as WhatsApp, Telegram, Slack and Microsoft Teams.
Choose the channels that suit your team’s working arrangements, including SMS for personnel who may not be monitoring their email.
Tip 3 – Organise alerts around the people who need to act
Set up the appropriate recipients and communication channels for your operational teams. This helps direct critical HSM alerts to the people responsible for investigating them, while keeping notification management in one place.
For example, an alert about an HSM health issue can be sent to the team responsible for payment infrastructure, helping them assess the problem and take action sooner.
Utimaco monitors the HSM. SendQuick helps get the alert to the right people.
Together, they connect visibility into critical infrastructure with the communication needed for an effective response.
To find out more about integrating Utimaco’s 360 HSM Monitoring with SendQuick, email us at marketing@sendquick.com.
