Have you ever missed out on an important email because it was buried beneath notifications from other apps? Have you felt stressed out from trying to keep track of the numerous email threads and group chats? If you answered “yes” to these questions, chances are you are suffering from digital fatigue – defined as the mental exhaustion from using digital tools over a prolonged period of time.
This phenomenon was heightened by the increasing usage of digital tools, and further catalysed by the pandemic when work-from-home became the norm. And the trend is showing no signs of slowing down. According to Statista, the average daily time spent with digital media is expected to increase to just under 8 hours in 2022 – that’s a third of our day spent on our devices!
There are also material costs to digital fatigue. Employees have to manage multiple screens, work streams and communication channels, and that can sometimes cause messages to be overlooked especially during busy periods. In particular, the IT team is usually inundated with support requests from colleagues, and not to mention they have to respond to all requests as efficiently as possible. Without a proper system to prioritise IT alerts, team members might neglect critical IT alerts that needed their immediate attention.
Channelling critical IT alerts into the right place
According to Salesforce, 42% of the U.S. labor force continues to work from home full-time, and have an increased reliance on their devices to keep them working, connected, and entertained. And it is likely that companies will adopt a hybrid working style, where working from home will continue to be the arrangement for most office workers. At home, where our personal and work lives are blended into one single digital space, we receive notifications not only for work purposes, but for our personal lives as well. Think push notifications from shopping sites, mobile games, personal chat groups and more!
That is why critical IT alerts should not be buried in the same generic emails or messages. They should deliver the message straight to the point, so that employees can identify exactly what needs to be addressed promptly so that the risks associated with IT downtime can be mitigated immediately to prevent it from developing into a crisis or full-blown disaster. And sendQuick’s IT alert notification solutions helps you to achieve just that!
The sendQuick IT alert notification management platform is an integral part of IT incident management. It works with any network management system and, if any part of the system performs suboptimally or experiences unplanned downtime, it alerts the authorized users in a timely manner. It can send notifications and system alerts via SMS text, email to SMS, social messenger apps (such as Facebook, WhatsApp, WeChat, LINE, Viber and Telegram) and team collaboration tools (including Microsoft Teams, Cisco Webex and Slack).
With sendQuick, your employees can skip unimportant notifications and go straight to the critical issues that need to be dealt with to keep your business online as always.
Check out our suite of IT Alert solutions and contact us to find out how our systems can be integrated into your IT infrastructure!