Unplanned system downtime can lead to revenue losses and reputation damage for enterprises. Risks associated with downtime need to be mitigated immediately to prevent it from developing into a crisis or full-blown disaster.
If you are the head of the IT department, the said scenario is a nightmare, especially, if you work in a large organization. You will be flooded with calls and emails from all other departments for a quick resolution. How do you notify your employees in the most efficient way minimizing the fallout from the outage?
There are different means of notifying employees about a network failure. You can notify them via SMS, Email or Phone call. Let’s compare the different ways of notifying employees:
|Reach Rate||Immediate(if the mobile phone is on)||Sends instantly but can take time to be downloaded from the email server||Instant|
|Read Rate||90%* recipients read it within minutes of delivery||Sends instantly but can take time to be downloaded from the email server||Depending on whether the call picks up|
|Usability||Universal(not limited by proprietary software)||Universal(not limited by proprietary software)||Universal|
|Very high as a user will always have his phone around him. Also independent of data and Wi-Fi||Limited or no access to emails when on the move .Need Wi-Fi to access emails||Very high as the person will have his phone around|
|Backup||Limited. Difficult to reference for future records||Helps in looking up items saved for future reference||No backup possible|
|Bulk Sending||Can send out bulk messages||Can send out bulk messages||Can only call very limited user at a time|
|Malware||Not susceptible to virus or malware||Primary medium of spreading malware through infected files or to links malicious websites||Most secure way of reaching someone|
|Spam||High spam rate||High spam rate||High spam rate|
|Business Critical Information||Sends urgent and actionable alerts instantly||Possibility of critical information being lost among other emails in the mailbox||Can relay urgent information instantly (depending on whether the caller picks up)|
|Time-sensitive Information||Sends information quickly with immediate high response rate||Emails tend to be missed out especially when system downtime occurs. Response can be slow||The fastest way to communicate information (depending on whether the caller picks up) downtime occurs. Response can be slow|
|Cost||Copy of implementing is marginally higher than email||Not much investment required to set up email||Low cost as phone is owned by the user or company provided|
|Intrusive||Less Intrusive||Less Intrusive||Very intrusive as in case of desk phones they have to be acted up before resuming work|
Benefits of using SMS as a notification tool:
- Automates the process of communicating critical alerts instantly to end users enabling corrective action in time.
- 2-way Alerts from IP addressable infrastructure (both IT/ non-IT), Third Party Applications and Users across the Enterprise
- Cost-Efficient and effective independent of internet connectivity